The environmental tests look for external issues that may degrade performance of your Leap motion controller.
If the test still fails, try restarting your computer. If this test fails, make sure that you hold your hand over the device while running the test. The Software test verifies that the Leap Motion software can properly analyze the scene in its field of view. If the test still fails, contact Ultraleap Customer Support. If this test fails, please try the test again in a darker environment. The Check Sensor test verifies that the signal quality of the Leap Motion sensor is adequate. If the test still fails, turn on "Low Resource Mode" on the Troubleshooting page of the Leap Motion Control Panel to reduce the USB bandwidth consumed by the Leap Motion Controller. Disconnect other high-bandwidth USB or Bluetooth devices from your computer. Try connecting to a different USB port on your computer. If this test fails, make sure that your are connecting the Leap Motion Controller directly to your computer with a quality cable. The USB Bandwidth test verifies that your USB connection can transmit information fast enough. Unplug your Leap Motion Controller and then plug it back in. If this test fails, check your USB connection. The Device test verifies that the Leap Motion Controller can communicate with the Leap Motion software. If this test fails, contact Ultraleap Customer Support. The test can also fail if the firmware (the information stored on the device itself) has a problem. The Authentication test verifies that your Leap Motion Controller is genuine.
Unplug the Leap Motion Controller and plug it back in.Sometimes, connecting the controller to a different USB port can help. We strongly recommend using the cable included with the Leap Motion Controller, if you are not already using it. Ensure that you are not using a USB hub or connecting the Leap Motion device to your computer through another peripheral (such as a keyboard). If these tests fail, try the following remedies before re-running the diagnostic tests: The hardware and software tests verify that your Leap Motion Controller and the Leap Motion software are working correctly. Avoid USB hubs or connecting the Leap Motion device to your computer through another USB peripheral (such as a keyboard). Go to the Troubleshooting page.īefore running the diagnostic tests, please make sure the Leap Motion Controller is connected to a USB2 or USB3 port on your computer. To run the tests, open the Leap Motion Control Panel using the *Settings command in the menu attached to the Leap Motion icon shown in the menu bar (Mac) or task bar (Windows). You can run the set of diagnostic tests to help troubleshoot any problems you encounter when using your Leap Motion Controller.
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